on 1/5/02 3:05 AM, Lasso Studio for GoLive Talk at
lassostudiogl@blueworld.com wrote:

> George Priggen wrote:
>
>> For those that are interested.
>>
>> I talked to Lasso today and they informed me that it is indeed a bug in the
>> program. They do not intend to fix it and the tech person assumed that it
>> would be taken care of in the next upgrade.
>>


Not surprising! This is exactly the kind of arrogant customer service
attitude I have come to expect from Blue World. First they deny that there
is anything wrong and blame you for being too dumb to find the answer in
their hopeless documentation. Then, after you waste more time to
painstakingly prove that you know what you are talking about and can prove
it to them with a repeatable event, they give you the admission that you're
right, it is a bug, but you just have to live with it until they feel like
doing something about it. If ever.

If software companies were regulated like automobile companies, which is not
that much regulation by the way, they would be expected to RECALL their
broken software and give it back to the customer REPAIRED. However, in the
perfect world they operate in, they get to fix it on whatever schedule suits
themselves, and sell us the repair as an UPGRADE.

And if you make the suggestion that in the interim they post something on
their web site in a place called "known bugs" or a knowledge-base that would
allow other users to avoid the unnecessary and redundant waste of each
other's time, you get a snotty 'mind-your-own-business' response.

And if you look for Blue World at events like Seybold or MacWorld, very
often you find that they won't even send their own employees, probably
because it is too unpleasant to talk to customers face-to-face.











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